Payments, Shipping & Returns

PAYMENTS

PayPal

You do not need to register with our site or have a PayPal account to make a payment through PayPal. PayPal is a PCI compliant secure payment gateway that excepts most major credit cards.

PayPal

Credit Card

Registration with our site is required if you wish to pay with Visa/MasterCard by phone. After you make your purchase you will need to contact us by phone so we may process your payment. Intuit Payment Solutions is a PCI compliant secure payment gateway used for our call-in Credit Card payments. No Credit Card information should EVER be sent by email!

PayPal

Checks, Money Orders, Cash

You must register with our site when paying by Check, Money Order or Cash. Checks and Money Orders must clear our bank before items will be processed.

Check, Money Order, Cash

SHIPPING

We use USPS live shipping rates, based on item weight including packaging. All our shipments are through the United States Postal Service and will include insurance, delivery confirmation and tracking when possible. Packages can be tracked directly with USPS on their tracking page. Shipping options are listed below.

USPS

Shipping Times

All dolls are custom made and ship 4-6 weeks after payment has cleared. All other items are shipped within 2 business days after cleared payment. We can not be responsible for any delays that may be caused directly by the USPS.

United States

Priority Mail: Estimated delivery time 2-3 days to most locations in the US.

Express Mail: Estimated delivery time 2 days to most locations in the US.

International Buyers

First Class International: Estimated delivery time 6-10 Business Days. First Class Mail International is an airmail service that provides an economical means of sending items up to 4 pounds to over 190 countries and territories worldwide.

Priority Mail International: Estimated delivery time 6-10 Business Days. Priority Mail International is an airmail service that provides an economical means of sending items up to 70 pounds to over 190 countries and territories worldwide.

Customs and Duties

All International shipments may also be subject to customs and duties and we will not be responsible for these fees. All custom forms will be filled out with the price you paid for your item(s). For more information about customs and duties please check with your Country for current rates.

RETURNS

Raggedys by Diane offers a 100% 14-day money back guarantee. Just send your item(s) back to us, in its original condition, and we will refund your purchase less shipping. Original shipping charges will not be reimbursed unless the return is an error on our part. Personalized items, cut fabric, and special orders are non-refundable. We will not except returns on items that smell of cigarette smoke (or other odors) or covered with pet hair.

Let us know as soon as possible that you wish to return an item to us. Please use care when shipping items back to us. Poorly packaged items that are returned damaged may not be eligible for refund. If you are returning items that were damaged in delivery, please send us photos of the damage before returning items. This will make filing insurance claims with USPS easier. Refunds will not be issued until items are received by us.

PRIVACY & SECURITY

We do not sell, rent, or give out ANY information that you give us when ordering through us.

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