FAQs

Frequently Asked Questions


Credit Cards

I accept Visa, MasterCard, Discover and American Express. I use Stripe as our payment gateway.

Checks & Money Orders

Orders paid by check or money orders will not be started until payment clears.

Cash

I accept cash only on orders that are to be picked up or delivered in person.

Raggedys by Diane offers a 100% 14-day money back guarantee.

Just send your item(s) back to me, in its original condition, and I will refund your purchase less shipping.

Original shipping charges will not be reimbursed unless the return is an error on our part.

Personalized items, cut fabric, and special orders are non-refundable. We will not except returns on items that smell of cigarette smoke (or other odors) or covered with pet hair.

Shipping is a flat rate of $12.50. All our shipments are through the United States Postal Service and will include insurance, delivery confirmation and tracking when possible. Shipping Times All dolls are custom made and ship 4-6 weeks after payment has cleared. I can not be responsible for any delays that may be caused directly by the USPS. United States Retail Ground: Estimated delivery time 5-7 days to most locations in the US. International Buyers I currently only ship to the United States.